Customer Engagement & Connectivity Business Architect Sr. Consultant

At [REDACTED], great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Join us in shaping the future of how [REDACTED] shows up for customers—defining the intelligent engagement layer that proactively guides, supports, and connects millions of people with protection that feels simple, personal, and unmistakably human.

This role will develop and drive solutions forward that allow our organization to reach its goals by partnering with business stakeholders, technology, and user experience. You will be the key bridge between business and technology stakeholders to both uncover and drive the change forward. This role requires somebody who can evaluate and uncover current opportunities, influence and lead the strategic development of a solution, and drive the development and implementation of the solution alongside our tech, business and user experience partners.

Within Customer Experience, this Business Architect role will support the Customer Engagement and Connectivity team by defining business goals, translating technical concepts into clear language, and bridging business objectives with technical execution to drive adoption of new capabilities and provide clarity for stakeholders. The Customer Engagement and Connectivity (CEC) Team is a critical capability partner for [REDACTED]'s AI Initiatives that spans multiple components, including global decisioning, personalization, and customer journeys.…