CS Content Designer
About this role
CS Content Designer
Department: Customer Service Operational Excellence
Employment Type: Full Time
Location: India
Description
We’re building a Content Design function from scratch and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
Key Responsibilities
- Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
- Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
- Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
- Help evolve content guidelines and standards.
Skills, Knowledge & Expertise
- 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping (CJM).
- Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
- Experience with iterating and improving content based on feedback, research, and data.
- Strong cross-functional collaboration skills.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards,…
Benefits & Perks
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