Creative & Design Operations Lead (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

This is a high-ownership role at the center of how [REDACTED] operates. We're rapidly evolving and want an operations leader who knows how to bridge Creative Ops and DesignOps, owning the systems, tools and processes that keep creative production and product/UX design moving. You’ll work in close partnership with the Head of Studios to set priorities, surface risks and drive the operational roadmap. You'll be the connective tissue between Studios and the broader business, leading cross-functional conversations and managing vendor relationships in ways that build visibility for the work and the people behind it.

About [REDACTED]

[REDACTED] is the in-house creative agency for [REDACTED]'s small business and consumer lending brands: [REDACTED], [REDACTED], [REDACTED], [REDACTED] and more. We bring Creative, Content, Code and UX capabilities together under one roof. Leveraging deep brand knowledge, cross-functional relationships and strategic context, we turn customer insights into work that drives real results.

About you

Are you the kind of person who looks at a broken process and sees a design solution? Do you know the difference between a sprint and a production cycle and when each one applies? If you're energized by building smarter systems and helping creative and design teams do their best work, this role could be a great fit.

You know how creative and design teams work — the rhythms, the handoffs, the places where things quietly fall apart. You know how to build systems that hold. You're organized without being rigid. You're comfortable holding the line with stakeholders when the process calls for it and just as comfortable rolling up your…