Conversational Designer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
• Deliver [REDACTED]’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as [REDACTED] scales globally
• Partner closely with teams in North America while helping establish regional expertise and customer success across APAC
• Collaborate with Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success teams
• Act as a trusted advisor to customers throughout implementation
• Help customers design, build, and maintain their own models using [REDACTED] Opera

🎯 Requirements

• Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
• Demonstrated project management experience, including managing multiple complex workstreams simultaneously
• Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
• 2+ years of experience in conversational design, conversational AI, bot development, or related fields
• Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
• Experience working directly with enterprise customers in implementation, consulting, or delivery roles
• Experience operating in global or international customer environments preferred
• Fluency in a second language strongly preferred
• Background in Linguistics preferred
• Experience with prompt engineering preferred
• Experience with Dialogflow CX preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend
• Base + Bonus + Equity
• Comprehensive benefits package for you and your family

Apply Now