Conversational Chat Bot Designer - Remote Job
About this role
Category: Education
Location:
- Create a virtual Chat Bot agent
- Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
- Design end-to-end conversational interactions, including what can go wrong, and how
- Develop mockups, flows, redlining and all other creative prototyping related items
- Work closely with support team to assess use cases - including the context, the topics, and the types of user questions
- Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
- Champion a user-first approach and conduct thorough client and user research
Requirements
- Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields
- Experience in Conversation Design
- Writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once
- Excellent written and verbal communication skills
- Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences
- Experience writing for social and new media
- Ability to work fast and meet deadlines
- Ability to learn new systems quickly and effectively
- Ability to quickly analyze complex systems and solve problems
- A true team player - willing to be part of a team of Conversation Designers who work remotely around the world
- Experience explaining ideas visually such as using content flows, mockups, or prototypes
- Knowledge in human-machine interactions - advantage
- Previously published at least one Virtual Agent - big advantage
Benefits
- Opportunity to be a part of a dynamic growth focused tech startup
- Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
- Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
- Fun loving environment and caring team mates and inclusive culture of the company
Details
Originally posted on [REDACTED]
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