Conversation Designer – IVR Implementation_REMOTE(Ocassional Travel)

Role: Conversation Designer – IVR Implementation

Locations: Onsite (USA) Providence, Rhode Island (hybrid – monthly travel)

Remote with occasional travel to client office.

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Share the resumes with [REDACTED]

Domain: Product Manager / Product Owner (Chatbot)

Mandatory Skills:

• Experience designing for cross channel experiences
• Understanding of machine learning and AI interfaces
• Effective communication and storytelling skills
• Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex
• Experience in prompt engineering and working with LLM and RAG systems
• Familiarity with working in an established design system
• Understanding of content strategy and design principles
• UX research and testing background, interviewing end users

Desired Skills:

• 5+ years of experience in product management, ideally within the financial services or consumer technology sector.
• Experience working in an Agile environment, and familiarity with Agile methodologies
• Strong understanding of banking products, services, and regulatory requirements.
• Excellent communication and stakeholder management skills

Description:

We are looking for an experienced "Conversational designer" for IVR implementation program at a regional US Bank

Key Requirements]:

• Deep knowledge in IVR implementations
• Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
• Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
• Advocate for the customer through human-centered research methodologies
• Create new guidelines, best practices and build a stronger foundation of conversational desig…