Content Designer – Writer

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📋 Description

• Analyze customer experiences to develop content strategies for digital properties
• Propose content and content solutions using keyword research, customer insights, and analytics tools to improve content, visibility, and audience reach through digital channels
• Define and implement content management processes, including routine content inventories, audits, and evaluations for quality, usability, accessibility, and inclusivity
• Define editorial standards and processes, including style and formatting guidelines
• Produce content models, metadata, taxonomies, and sitemaps
• Collaborate with UX researchers and designers on content design, user journeys, and information architecture
• Prepare, organize, and publish content using plain language guidelines and accessibility practices such as Section 508 and WCAG
• Collaborate with data analysts to optimize content for search engines, social media, and other distribution channels
• Write, edit, and test copy on digital platforms and products
• Perform other duties as assigned
• Work collaboratively with team members and key stakeholders in support of a Government customer

🎯 Requirements

• Ability to obtain and maintain a security clearance
• Legally authorized to work in the USA; [REDACTED] does not provide visa sponsorship
• Bachelor’s degree in communications, journalism, marketing, or related field; a degree with a digital focus is preferred, or other combination of education, training, and certifications
• 3+ years of experience developing and implementing content strategies for large websites and digital products
• 5+ years of total professional experience
• Strong understanding of human-centered design (HCD) strategies, methods, and approaches
• Portfolio demonstrating content strategy deliverables, including content strategies, content models, content designs, and UX writing
• Experience working with Agile development teams
• At least 4 years of experience working within cross-functional digital teams
• Strong consultation and collaboration skills; able to facilitate meetings and workshops with cross-functional project teams
• Excellent verbal and written communication skills
• Experience writing, revising, sourcing, and aggregating content
• Experience using voice of the customer data and analytics to support content strategy
• Understanding of plain language guidelines and accessibility standards, including Section 508 and WCAG
• Experience with content management systems and/or digital experience platforms, including content migration planning from legacy to modernized solutions
• Prolonged periods sitting at a desk and working on a computer
• Capable of operating a computer and other office productivity machinery and frequently communicating with co-workers, management, and customers

🏖️ Benefits

• Paid time off
• Paid holidays
• Work-from-home opportunities
• 401k with matching incentive
• Medical/dental/vision benefits
• Company provided life insurance
• Company provided short-term disability

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