Content Designer

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📋 Description

• Design clear, consistent UI text across flows, including labels, error messages, empty states, onboarding, and tooltips
• Lead information architecture and navigation design for complex product areas
• Define and maintain cross-product terminology
• Partner with product management and product marketing to resolve naming conflicts and drive durable decisions
• Develop content-led guidelines and patterns for product designers and engineers
• Create and maintain in-product guidance experiences such as walkthroughs and tours
• Collaborate on design system standards to ensure content patterns are compliant and reusable
• Partner with design and research on usability studies and card sorting
• Support product designers with frameworks and AI-assisted tools to maintain quality at scale
• Collaborate with product design, product management, engineering, research, and marketing

🎯 Requirements

• Bachelor's plus 5 years of related experience, or Master's plus 3 years of related experience
• Related experience includes content design and UX writing practice
• Prior experience in content design, UX writing, or a closely related field within complex software products
• Experience driving cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders
• Experience with UI text craft
• Experience thinking structurally about information architecture, taxonomy, and navigation
• Experience working with [REDACTED] and design systems
• Experience with Magnetic or similar enterprise design systems is a plus

🏖️ Benefits

• Medical, dental and vision insurance
• 401(k) plan with a [REDACTED] matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• [REDACTED] restricted stock unit grants may be available
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year for non-exempt employees
• Flexible vacation time off program with no defined limit for eligible exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid volunteer days per full calendar year
• Annual bonuses for non-sales roles, subject to [REDACTED]’s policies
• Incentive compensation for sales roles, subject to the applicable [REDACTED] plan

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