Content Designer

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📋 Description

• Design clear, consistent UI text across product flows, including labels, error messages, empty states, onboarding, and tooltips
• Lead information architecture and navigation design for complex product areas using research and user mental models
• Define and maintain cross-product terminology
• Partner with product management and product marketing to resolve naming conflicts and drive durable decisions
• Develop content-led guidelines and patterns for error messaging, capitalization, and in-product help
• Create and maintain in-product guidance experiences such as walkthroughs and tours
• Collaborate on design system standards to ensure content patterns are compliant and reusable
• Partner with design and research on usability studies and card sorting
• Support product designers with frameworks and AI-assisted tools to maintain quality at scale

🎯 Requirements

• Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years of related experience
• Related experience includes content design and UX writing practice
• Prior experience in content design, UX writing, or a closely related field within complex software products
• Experience driving cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders
• Ability to navigate ambiguity and articulate the strategic value of content design
• Ability to write clearly and concisely with a consistent voice across diverse UI surfaces
• Experience with information architecture, taxonomy, and navigation
• Experience working with Figma and design systems preferred
• Experience with Magnetic or similar enterprise design systems is a plus

🏖️ Benefits

• Medical, dental and vision insurance
• 401(k) plan with a [REDACTED] matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• [REDACTED] restricted stock unit grants may be available
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• Paid birthday day off
• Paid year-end holiday shutdown
• 4 paid personal wellness days
• 16 days of paid vacation per full calendar year for non-exempt employees
• Flexible vacation time off program for exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward annually
• Additional paid time away for critical or emergency family issues
• Optional 10 paid volunteer days per full calendar year
• Annual bonuses for non-sales roles, subject to [REDACTED] policies
• Performance-based incentive pay for sales-plan employees

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