Content Designer

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📋 Description

• Design and improve accessible, inclusive content and user journeys for parents, carers and young people
• Use research, analytics, search insight, user behaviour and feedback to understand user needs and inform content decisions
• Work with subject matter experts to turn complex and sometimes sensitive information into clear, useful content
• Take assigned content through research, design, review, publication and ongoing improvement
• Contribute content design expertise to multidisciplinary delivery work with product, development and technical colleagues
• Advocate for evidence-led, user-centred and accessible content across the organisation
• Work primarily on Parent Talk, [REDACTED]’s digital parenting support service
• Report to the Senior Content Designer

🎯 Requirements

• Must be based in the UK
• Hands-on content design experience, including identifying and defining user needs from evidence and translating them into effective digital content or journeys
• Experience using research, analytics, search insight, user behaviour, feedback or other evidence to make and evaluate content decisions
• Experience working with subject matter experts and stakeholders to design content around user needs, including complex information where accuracy matters
• Practical experience of accessibility and inclusive content design
• Experience of content management systems, user testing, SEO and writing for the web would also be useful
• DBS Basic vetting level required
• Visa sponsorship is not available

🏖️ Benefits

• Over 7 weeks inclusive paid leave pro rata
• Cycle to work scheme
• Excellent training and the opportunity to undertake professional training for some roles
• Blue Light Card eligibility with discounts at 15,000 national retailers

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