Content Designer, Manager

Content Designer, Manager

We’re currently seeking a content designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the [REDACTED] brand with humanity and drive business advantage and innovation.

The Experience Design team at [REDACTED] is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a content designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Here are some of the expected competencies for this role:

• Content Design Expertise: Leverage your high degree of skill in writing and user experience design to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
• Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders, while also mentoring and helping to mature the overall product design practice at [REDACTED]
• Human-Centered: Effectively navigate the needs of partners and stakeholders,…