Content Designer – Healthcare/Pharmacy (Remote)

Job Description

[REDACTED] is aiding a large healthcare client in their search for a Content Designer in a remote capacity. This is a long term contract opportunity with a competitive compensation package.

Please note we are unable to provide sponsorship or work c2c for this role.

As a Senior Content Designer, you’ll help shape the future of AI-enabled member experiences across Pharmacy Benefit Services and pharmacy-focused digital products.

This role combines content strategy, systems thinking, and emerging AI practices to create personalized, scalable solutions that help members understand and manage their pharmacy benefits. You’ll get hands-on experience building content systems, skills, and capabilities that bring content design into an AI-enabled future.

Responsibilities

• Own content design for pharmacy experiences
• Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
• Own content strategy for digital pharmacy experiences and partner with engagement strategists to connect messaging across the member journey
• Simplify complex pharmacy and healthcare concepts into plain language, ensuring experiences meet accessibility, health literacy, and compliance requirements
• Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences
• Contribute to scalable content systems and solutions
• Apply content standards, design system guidance, and messaging frameworks to create consistent experiences across products and channels
• Contribute to content governance, reusable patterns, and content components that scale across pharmacy and healthcare experiences
• Partner with our team to define content structures, taxonomies, and metadata strategies that enable reuse, personalization, and scalability
• Help evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust
• Shape the future of AI-enabled experiences
• Help define content patterns, conversational experiences, prompts, and guidance for AI-powered member experiences
• Use AI tools to accelerate content creation, research synthesis, and repeatable workflows while maintaining quality standards
• Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
• Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences

Qualifications

• Bachelors Degree is REQUIRED
• 5+ years of experience in content design or UX writing for mobile and web apps
• Experience with AI tools, like Copilot, Claude, Cursor, or similar platforms
• Healthcare, pharmacy, PBM, or regulated industry experience preferred
• Any UX Certification is preferred
• Strong stakeholder management and collaboration skills
• Someone who's excited about shaping AI-powered member experiences and applying content design principles to emerging technologies
• Comfortable working in ambiguity and balancing multiple initiatives
• Has a well-documented portfolio that shows how they approach content strategy
• Systems thinker who demonstrates curiosity and adaptability as content technologies and digital experiences evolve

#LI-DO1 #LI-Remote

Less More