Content Designer

Join us as a Content Designer at [REDACTED], where you'll harness cutting-edge technology to spearhead the evolution of our customer experience, driving innovation and excellence. Working in close partnership with other teams, you'll use your expert understanding of content design, UX writing, and brand tone of voice to deliver a world-class experience for our customers. You'll work as part of a team, delivering to high standards, on time, to drive optimal commercial and customer outcomes. You'll be a custodian of our brand, an innovator in developing high-quality content at scale, and a knowledgeable collaborator who understands Consumer Duty, the ins and outs of financial products, ensuring accessibility and inclusivity are fundamental to our customer experience.

Key Responsibilities:

• Significant experience of UX writing, copywriting, and content design writing engaging, clear, and accessible content to meet brand guidelines
• Experience working in agile teams with designers, product owners (POs), and other colleagues, and engaging directly with legal and compliance teams
• Experience working with specialist tools such as Figma and GenAI to deliver great content quickly and at scale
• Experience contributing to and working with design systems and content guidelines
• Ability to negotiate, influence, and compromise with stakeholders at all levels, taking a constructive approach to managing and resolving conflicts or differences
• Confidence to work across complex business structures, ideally in financial services
• Ability to champion brand tone of voice and advocate for customer interests in workshops, meetings, presentations, and reviews
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficul…