Co-op/Intern Content Development

About [REDACTED]

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At [REDACTED] we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

[REDACTED] is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

At [REDACTED], we build powerful software solutions that are transforming the supply chain industry. To support product adoption and success, we’re looking for a driven and detail-oriented Intern Content Developer focused on product documentation. Our team is responsible for creating and maintaining high-quality documentation and knowledge assets that enable users, customers, partners, and internal teams to effectively learn, use, and master the [REDACTED] Maestro tool.

You'll be part of the Product Development organization, contributing to the creation of clear, user-focused documentation including in-product help, technical guides, release notes, and "what’s new" product updates. Your work will help demystify complex functionality and ensure users can find accurate and actionable information when and where they need it.

About the role

Location

Hybrid if in Ottawa or Toronto. Remote for other locations in Canada

Term Duration

This is a full-time, 8-month position, starting January 2027.

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Vacancy Status

This is an existing job vacancy.

What you will do

• Develop and maintain user-centered documentation, including in-product help, technical manuals, feature documentation, and knowledge base articles.
• Participate in planning and content strategy discussions with product managers, developers, and UX designers.
• Research new product features and translate technical specifications into clear and concise end-user documentation.
• Write, edit, and test a variety of content formats primarily product documentation, but also customer-facing FAQs, onboarding guides, and best practices.
• Produce “what’s new” videos to highlight new feature releases and product enhancements.
• Contribute to content management workflows and help ensure consistency in style, structure, and tone across all documentation assets.
• Experiment with AI tools and content delivery innovations to support scalable documentation strategies.
• Follow established templates and standards, while also contributing to new documentation structures as needed.

What we are looking for

• Enrolled in or recently graduated from a program in Technical Writing, English, Communications, Journalism, Linguistics, or a related field.
• Strong writing, editing, and proofreading skills, with a focus on clarity and usability.
• Passionate about product documentation and helping users understand complex systems.
• Self-motivated, organized, and able to work independently and in cross-functional teams.
• Comfortable adapting to changing priorities in a fast-paced environment.
• Familiarity with documentation and content authoring tools (e.g., MadCap Flare, Microsoft Word).
• Working knowledge of content management systems and version control practices.
• Some experience or coursework related to video editing, UX writing, or technical communication.
• Previous exposure to AI-powered content tools.

Things that would definitely help

• Experience with supply chain or enterprise software.
• Knowledge of localization processes and multilingual documentation best practices.
• Skills in multimedia tools like Guidde, Camtasia, Canva, Snagit, or Adobe Creative Suite.

Compensation range

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

We’re accepting applications now through end of day on September 21, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED] and more.

Social Responsibility at [REDACTED]: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at [REDACTED] and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and [REDACTED] Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the [REDACTED] website at [REDACTED] or the company’s blog at

[REDACTED] welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

[REDACTED] is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

Originally posted on [REDACTED]