Brand Manager, UX – Creative

📋 Description

• Own a portfolio of client accounts, including weekly calls, monthly business reviews, priorities, and trust
• Run a design studio day to day by setting priorities, briefing designers, and keeping work moving
• Lead creative and UX conversations with clients from brief through feedback and sign-off
• Apply a UX lens to shopper journeys through Brand Stores, A+ modules, and product pages, especially on mobile
• Review every piece of creative before client delivery for quality, clarity, and brand fit
• Turn client goals and brand guidelines into direction for designers, copywriters, and specialists
• Read performance data such as conversion rate and sessions and use it to drive creative or UX changes
• Support other brand managers when their clients have a creative director or brand lead involved
• Identify risks early and resolve problems calmly

🎯 Requirements

• Have worked in an agency as a studio manager, UX lead, design lead, or creative account manager
• Have managed designers and set their priorities across several clients at once
• Have owned client relationships, not just supported them
• Can explain composition, hierarchy, user flow, and brand fit to a client in plain words
• Are organised, calm under pressure, and good at keeping momentum
• 3+ years in a creative, design, digital, or UX agency
• Experience managing a studio or a team of designers
• Experience owning client relationships end to end
• Strong design and UX literacy, even if you no longer design every day
• Comfortable with Figma, ClickUp or similar, Google Sheets, and Slack
• Based in Australia with full work rights. We can’t sponsor visas
• Nice to have: Ecommerce, retail, or DTC brand experience
• Nice to have: Exposure to [REDACTED], marketplaces, or retail media
• Nice to have: Packaging, brand identity, or campaign creative experience
• Nice to have: Freelance experience, so you know how to find, manage, and keep clients

🏖️ Benefits

• Real ownership. You run your client portfolio end to end
• Close to the creative, working with our in-house design team every day
• A clear growth path. The brand manager track runs through Senior Brand Manager to Brand Director, and creative is one of our core function paths
• A high-trust team with autonomy and accountability. No layers, no billable hours
• Remote-first, with modern tools (ClickUp, Slack, Google Workspace, Figma)

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