BPM/UX/AI Workflow Specialist

We are seeking an experienced BPM / UX / AI Workflow Specialist to shape business processes, user interactions, workflow behavior, and governed AI-enabled reporting concepts for an enterprise Pega-based modernization effort within the Department of Veterans Affairs. The position is grounded in process and user-centered design; it does not require the candidate to be a data scientist or model developer. The role works across stakeholders, analysts, architects, developers, testers, and trainers to create practical, accessible, traceable, and configurable workflows.

DUTIES AND RESPONSIBILITIES:

• Facilitate discovery and design sessions to understand current operations, pain points, policy constraints, user roles, and desired outcomes.
• Develop and maintain current-state and future-state process models, workflow diagrams, use-case inputs, user journeys, personas, and role-based interaction flows.
• Apply BPMN, human-centered design, and workflow-simplification techniques across planning, budgeting, execution, acquisition, approvals, reporting, and compliance processes.
• Collaborate with business analysts and Product Owners to translate process and usability findings into user stories, acceptance criteria, prototypes, and backlog priorities.
• Work with Pega architects and developers to ensure proposed workflows can be delivered through configuration-first, reusable, and maintainable patterns.
• Review navigation, screen flows, content organization, forms, error handling, and in-application guidance for usability and accessibility.
• Define AI-assisted reporting and workflow use cases, including template logic, data-selection needs, review points, explanations, citations, and human-in-the-loop controls.
• Identify opportunities for workflow automation, checklist automation, standardization, and removal of unnecessary handoffs or offline workarounds.
• Support sprint demonstrations, usability reviews, test planning, UAT, and resolution of process- or experience-related defects.
• Provide role, workflow, and job-impact inputs to training, communications, and change-management activities.

KNOWLEDGE AND SKILLS REQUIRED:

• 5+ years of experience in business process management, workflow analysis, UX analysis, human-centered design, business analysis, or process improvement for software delivery.
• Experience documenting current-state and future-state processes, user journeys, roles, decisions, exceptions, and system interactions.
• Working knowledge of BPMN 2.0 or comparable process-modeling practices and tools.
• Practical understanding of usability, accessibility, role-based workflows, stakeholder validation, and iterative design.
• Ability to translate complex business processes into clear workflow requirements, prototypes, user stories, and acceptance criteria.
• Working familiarity with AI-assisted reporting, natural-language generation, automation, or decision-support concepts; deep model-development experience is not required.
• Strong facilitation, analytical, visual-communication, documentation, and stakeholder-engagement skills.
• Experience working with Agile product teams in a remote, client-facing environment.

KNOWLEDGE AND SKILLS DESIRED:

• Experience in Federal, financial, acquisition, health, or another regulated business environment; direct VA experience is optional.
• Exposure to Pega, Appian, Salesforce, or another workflow/case-management platform.
• Experience with tools such as Visio, Lucidchart, Figma, Miro, or comparable modeling and prototyping tools.
• Working knowledge of Section 508/WCAG, ethical AI, explainability, RPA, or configurable report-generation concepts.
• BPM, UX, HCD, Agile, Lean Six Sigma, or process-improvement certification is preferred, but not required.

EDUCATION:

Bachelor’s degree in Business Administration, Information Systems, Human-Computer Interaction, Design, Computer Science, Engineering, or a related discipline, or an equivalent combination of education and experience.

CLEARANCE:

Must be able to obtain and maintain a Public Trust clearance.

WORK LOCATION:

• Remote

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

This position requires U.S. citizenship or Green card.

This position is contingent upon contract award.

[REDACTED] is an Equal Opportunity Employer. It is the policy of [REDACTED] to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.

Originally posted on Himalayas