Associate Technical Support Engineer

The Basics:

At [REDACTED], our Associate Technical Support Engineers fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Associate Technical Support Engineer's work both reactively and proactively to improve the overall experience of our customers when using [REDACTED]. This role will report to a Global Support Manager.

As an Associate Technical Support Engineer, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA; or Emeryville, CA.

What You'll Do:

• Assisting customers by:
  • Triaging inbound support cases
  • Solving customer support cases
  • Working with other Support Engineers to assist with their assigned cases
  • Answering customer questions in the [REDACTED] community site
• Improve customer experience by:
  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
  • Testing [REDACTED] and providing feedback to the Engineering teams on how we can improve the overall customer experience

We're Looking For:

Education

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 0+ years in their career field with technical skills in one or more a…