Associate Principal, UX Research

Associate Principal, UXResearch

Our client is one of the top-tier Financial Services that is currently seeking Senior UX talent to over their digital product.

Ability to strategize and communicate planning of research for fullstream(s) of digital products

• Independently and efficiently plan and conduct effective research activitiesfor stream(s) of work (with minimum need of oversight and review from ResearchLead)
• Act as lead to uncover and articulate actionable insights from research
• Independently prioritize time and efforts to deliver in line with key GTOinitiatives and requests from relevant stakeholders
• Independently develop optimization goals and corresponding data improvementsand reporting
• Connect business objectives and data technology
• Continuous up-skilling in research related methodology and technology asvalue add to the team
• Mentor and support junior team members

Strong service-orientated attitude across stakeholder groups

Research - Execution (20%)

• Independently propose clear andeffective research plans and reach consensus with stakeholders
• Independently execute and managetests to validate hypothesis and uncover insights
• Lead the decision to apply thecorrect methodology to different projects and stages to achieve insights in themost efficient manner.
• Work with stakeholders to clearlydefine and prioritize user research questions and lead the creation of researchmaterials
• Work with local stakeholders andrelevant platforms to coordinate all the logistics to carry out the plannedresearch activities
• Manage Insights and UX Strategyactivities of assigned projects for on-time delivery
• Able to handle multiple projectsconcurrently while balancing project work in terms of priority to the Business
• Lead and manage articulatedresearch timelines from planning to execution to reporting
• Independently manage third partyresearch vendors including assessing commercial requirements and logistics

Research - Synthesis (30%)

• Lead articulation of researchgoals and work with data team to draw connection for post-launch/on-goingmonitoring
• Strong ability to consolidate andpresent clear research and data findings to impact design and businessdecisions
• research findings and brainstormwith business/product owners for future product/feature ideas

Measurement and Journeys (10%)

• Identify current pain points,propose implementable solutions, and create optimal customer journeys togetherwith UX designers
• Independently propose measurableUX KPIs for assigned projects and reach consensus with stakeholders.
• Own the complete view (document)of pain points identified and future product/feature ideas of assigned product,and systematically raise and review with stakeholders
• Utilize insights to lead thecreation and management of desired customer journeys
• Improvement in app ratings forassigned projects
• Identify and act on researchopportunities for both new designs and current live platforms, and work withstakeholders on annual research planning
• Be mindful of [REDACTED]'s total digitaleco-system and persistent live environments, and related user experience inplanning

Stakeholder relationshipmanagement (20%)

• Steer projects to the rightdirection from UX perspectives while meeting requirements from stakeholders
• Guide as SME for BUs in researchmatters and enquiries
• Positive feedback on assignedprojects from customers and stakeholders
• Effectively and independentlyhandle conflicts and differences when they occur amongst GDE internal and otherproject stakeholders

Research - General Practice (20%)

• Clearly identify purpose ofdifferent research projects and work with BUs to achieve related results
• Stay informed and in tune withthe latest developments within research methodologies, best practices, andtrends
• Independently lead minimum 1Group wide research-based sharing

Financial and Non-Financial Measures:

• Well-managed view of full journeyfor assigned project stream, capturing full view of experience (e.g. painpoints, ideas for future improvements etc.)
• Leverage position as keyresearcher to draw efficient learnings across BUs in research execution andrecommendations
• Independently propose measurableUX KPIs for all assigned projects and reporting of insights and results
• Improvement in app ratings forassignedprojects
• Achieved agreed frequency inresearches proposed and conducted (minimum on average once every two months,can be large or small)
• Led a minimum of 1 Group wideresearch-based sharing (with support from Research Lead)
• Positive feedback on assignedprojects from customers and stakeholders

Originally posted on [REDACTED]