Associate Director, UX/CX Designer

[REDACTED] is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Design Manager (SG29) / Senior UX Manager to lead experience strategy and execution for complex digital products across multiple platforms and/or the full business and technology stack.

Primary Responsibilities:

• Lead the end-to-end product lifecycle: strategy, design, development, release, and iteration
• Drive cross-functional collaboration across engineering, marketing, and business teams while aligning with portfolio leadership
• Conduct market and competitive analysis and define product features aligned with customer needs and business objectives
• Support go-to-market activities with clear product positioning, narratives, and documentation
• Incorporate customer and market insights to continuously refine product direction
• Lead AI-driven product design and prototyping efforts
• Define and scale UX guidelines, standards, and best practices across teams
• Mentor and guide designers, providing subject matter expertise, constructive feedback, and quality oversight
• Guide and direct UX practitioners
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 14+ years of experience in UX/Product Design, Experience Architecture, Interaction Design, or related fields
• Experience building products in US healthcare analytics domain
• Solid experience with usability testing, stakeholder workshops, and design sprint facilitation
• Experience defining and driving UX strategy and product roadmaps aligned to measurable outcomes
• Exposure to security and privacy considerations and ability to collaborate on compliant product solutions
• Solid understanding of accessibility standards (WCAG / Section 508) and inclusive design practices
• Proven leadership in complex, multi-channel/platform product initiatives
• Demonstrated ability to influence cross-functional stakeholders through storytelling, communication, and structured decision-making

Preferred Qualifications:

• Experience partnering with Data Science / ML teams and defining success metrics for AI-driven experiences
• Proven experience in team management and leadership, including hiring, coaching, performance feedback, and career development

At [REDACTED], our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. .