Associate Director, CX/UX Design (TAA) – Hybrid

Associate Director, CX/UX Design (TAA) – Hybrid R0060117

Overview

The CX/UX Design Associate Director for Tax & Accounting North America (TAA NA) leads product design strategy, UX practice maturity, and experience quality across multiple teams and product areas.

This role is accountable for both the outcomes UX teams deliver and the way UX is practiced, scaled, measured, and represented across the organization.

The Associate Director translates business strategy into clear UX direction, raises the quality and rigor of design work, and ensures UX is represented effectively in cross-functional leadership forums, executive conversations, and the DXG UX Center of Excellence.

This role leads through influence, coaching, operational discipline, and strategic decision-making across Product, Engineering, Research, Analytics, Business, Global Brand, and other enterprise partners.

The Associate Director also guides the UX strategy for AI-enabled product experiences, ensuring AI is integrated into tax and accounting workflows in ways that are usable, trustworthy, accessible, measurable, and aligned to customer and business outcomes.

Hybrid : Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. | [REDACTED] | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Qualifications

• Experience leading UX, product design, or experience design in complex and ambiguous product environments.
• Experience managing managers, senior individual contributors, and/or multiple UX teams.
• Demonstrated ability to define UX strategy and translate…