AI Conversation Designer

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📋 Description

• Design conversations for new AI agents, voice and chat, for new and existing clients: conversation flows, dialogue structure, copy, and edge case handling.
• Lead Arabic conversation design: design, review, and launch Arabic agents, and serve as the team's authority on the linguistic and cultural quality of Arabic conversations.
• Produce complete handover packages for prompt engineers: requirements, conversation designs, and guidelines that allow implementation to start without open questions.
• Track and analyze agent performance with the analytics team, report on the impact of design changes, and recommend the next optimizations for each agent.
• Run conversation quality reviews on live agents, covering the conversational quality dimensions that sit outside compliance QA.
• Write and maintain our conversation design standards and methodology, and improve the internal processes the function runs on.

🎯 Requirements

• At least 1 year, ideally 2+, of conversation design experience on production chatbots and/or voice agents.
• Hands-on experience shipping a production bot is essential; pure UX copywriting without it is not enough for this role.
• Arabic fluency with a deep feel for its linguistic and cultural nuances.
• Comfort working with data: tracking, monitoring, and reporting on agent performance to prove the impact of your design decisions.
• A high level of ownership and personal effectiveness.
• Rigor and attention to detail.

🏖️ Benefits

• Flexible work arrangements
• Professional development
• Work with cutting-edge AI technologies

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