AI Agent Experience Designer
About this role
We’re looking for an AI Agent Experience Designer to design, co-build, and optimize human - AI collaboration patterns that make AI agents both practical and transformative
You’ll own the end-to-end agent experience: gathering requirements, blueprinting conversational flows, defining usability guardrails, and ensuring post-launch performance meets business outcomes. This role sits at the intersection of design, product, and AI engineering, shaping how real customers interact with Voice & Chat AI agents across industries
Strategic Planning & Discovery
- Lead customer workshops to uncover high-impact automation opportunities
- Analyze operations and conversations to identify where VoiceAI can create the most value
- Partner with customers to define success metrics and ROI targets
- Translate insights into agent personas, usability guidelines, conversation samples, and error-handling strategies
Agent Experience Design & Optimization
- Map and document conversational journeys that reflect customer expectations and real-world use cases
- Design usability-driven blueprints that surface corner cases, exception handling, and escalation paths
- Configure experience requirements in collaboration with AI Agent Engineers and Engagement Managers
- Use analytics, transcripts, and customer feedback to continuously refine and optimize agent experience
Customer Success & Implementation
- Guide customers through the experience-design lifecycle - from concept to post-launch optimization
- Train customer teams on best practices for managing VoiceAI usability and conversation design
- Monitor live agent performance, track outcomes, and recommend improvements
- Collaborate with Product and Engineering teams to influence platform features and standards
- Document reusable design frameworks and share best practices across accounts
Benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Benefits & Perks
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