2027 Intern - Experience Researcher

The Opportunity

What does it take for the people who sell to and host [REDACTED]'s customers to do their best work? Which tools, technology, and spaces help them build strong customer relationships, and which ones slow them down? As an Experience Research Intern on the Workplace Digital Experiences team, you'll help us find out!

Our team designs and runs the technology behind how [REDACTED] works together, from meeting spaces and customer briefing centers to Lab82, our workplace experimentation program. This summer, you'll lead a UX research project with [REDACTED]'s sales and customer-facing teams around the world, including our international markets, and turn what you learn into clear personas and needs. Your findings will help leaders decide where to invest, so you'll see your work shape real decisions!

All 2027 [REDACTED] interns will be co-located hybrid. This means that interns will work between their assigned office and home. Interns will be based in the office where their manager and/or team are located, where they will get the most support to ensure collaboration and the best employee experience. Managers and their organization will determine the frequency they need to go into the office to meet priorities.

What You’ll Do

• Plan and lead a research study, from research questions and recruiting through a final readout with leaders across Technology Services and Sales.
• Conduct interviews, observation sessions, and a survey with sellers, solution consultants, and the teams who host customers.
• Partner with our data analyst to compare what people tell you with usage and service data.
• Build journey maps and personas, then turn them into a ranked list of opportunities, including concepts to test in Lab82.
• Use [REDACTED], [REDACTED], AI tools, and [REDACTED] products to plan, analyze, and share your research.

What You Need to Succeed

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