Emotional Design — How to Make Products People Will Love v1

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Intermediate
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What separates great products from good ones? Attractive designs? User testing? Genius designers? Well, these might be contributory factors, but the true distinction lies in how they make users feel. Every experience has an emotional component, and using products is no different. Incorporating emotion should therefore be a key consideration when designing products or websites. This course will provide you with an understanding of emotional responses and how to create designs that encourage them.

An understanding of emotional design—how users feel and what affects these feelings—is essential if you want to provide great user experiences. There are probably things near you right now that are not necessarily the best, and they might not even be particularly attractive, but you are nonetheless still using them. Take a seashell from your favorite beach, or your very first tennis racket, for example; they are meaningful to you, and you consequently feel a connection to them. These connections are powerful; they subconsciously affect you and have the capacity to turn inanimate objects into evocative extensions of you as an individual.

In this course, we will provide you with the information necessary to elicit such positive emotional experiences through your designs. Human-computer interaction (HCI) specialist Alan Dix provides video content for each of the lessons, helping to crystallize the information covered throughout the course. By the end of it, you will have a better understanding of the relationship between people and the things they use in their everyday lives and, more importantly, how to design new products and websites which elicit certain emotional responses.

What you will learn

  • How to establish a relationship between emotion and design
  • Examples of emotional responses in design and the human factors that affect them
  • Designing for positive emotional experiences
  • Examples of emotional responses in design
  • The difference between visceral, behavioral and reflective design, and how to encourage positive visceral, behavioral and reflective processing
  • The concept and application of the “Triune Brain”

Who should take this course

This is an intermediate-level course recommended for anyone involved in the design process of a product or website:

  • UX, UI, and web designers keen on designing products that elicit the right emotional response from users, and thus keep them engaged
  • Project managers interested in making their products cater to the users’ emotions
  • Software engineers looking to understand how to target users’ emotional responses more effectively
  • Entrepreneurs who want to ship products that users are engaged with and respond positively towards
  • Marketers interested in creating the right emotional response in customers across all touch-points
  • Newcomers to design who are considering making a switch to UX, UI, or web design

Courses in the Interaction Design Foundation are designed to contain comprehensive, evidence-based content, while ensuring that the learning curve is never too steep. All participants will have the opportunity to share ideas, seek help with tests, and enjoy the social aspects afforded by our open and friendly forum.

Learn and work with a global team of designers

When you take part in this course, you will join a global multidisciplinary team working on the course and the exercises at the same time as you. You will work together to improve your skills and understanding. Your course group will be made up of an incredibly diverse group of professionals, all of whom have the same objective—to become successful designers. It’s your chance to learn, grow, and network with your peers across the planet.

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Is This Course Right for You?

  • You want to land a job in design – or get a promotion.
  • You want to learn real-world design skills that are valuable in any job and any industry.
  • You want timeless human-centered skills AI cannot replace and turn AI into your superpower.
  • You're tired of wasting time on influencers and want to learn from real experts.
  • You want actual career outcomes, like increasing your salary potential and job opportunities.
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Loved by People Around the World

View full testimonial from Herve David
Herve David
Herve David
Web Designer

Hi thanks a lot for this great lesson I learnt a lot, I loved the concept of triune brain and his impact on the decision making process.

IxDF Course Certificate awarded to Herve David for completing the "Emotional Design — How to Make Products People Will Love v1" course
View full testimonial from Emma Lundgren
Emma Lundgren
Emma Lundgren
Experience Architect

I really liked this lesson. It makes it more obvious that we as designers have a far wider responsibility than just just designing the inter...

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Course Overview:

  • Each week, one lesson becomes available.
  • Study flexibly. Take as much time as you want.
  • 30h, 46m over 8 weeks (est.).

Lesson 0: Welcome and Introduction

To be scheduled. Estimated time to complete: 1 hour, 44 mins.

  • In-depth video lesson with experts, animations and templates. 0.1 An Introduction to Courses from IxDF (33 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 0.2 Get Help, Career Advice, and Job Opportunities (6 mins)
  • In-depth video lesson with experts, animations and templates. 0.3 How to Get Your Course Certificate (20 mins)
  • Community-based learning and networking. 0.4 Grow Your Global Network and Build Your Brand (12 mins)

Lesson 1: What do we mean by 'Emotion'? An Introduction to Emotional Design

To be scheduled. Estimated time to complete: 3 hours, 41 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 1.1 Welcome to Emotional Design — How to Make Products People Will Love (9 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 1.2 Emotion (44 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 1.3 Emotion and Design (40 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 1.4 Negative Emotional Responses (41 mins)

Lesson 2: How Products Affect Us: Emotional Responses, Connections and Associations

To be scheduled. Estimated time to complete: 3 hours, 51 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 2.1 The Relationship between Man and Things (1 hour, 13 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 2.2 Positive Emotional Responses (45 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 2.3 Creating Emotional Connections (43 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 2.4 Designing for Emotion (6 mins)

Lesson 3: Visceral, Behavioural and Reflective Design - Don Norman's Three Levels of Design

To be scheduled. Estimated time to complete: 4 hours, 35 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 3.1 Norman's Three Levels of Design (1 hour, 8 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 3.2 Three Levels of Emotional Design (44 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 3.3 Three Levels of Design (1 hour, 16 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 3.4 Reflective Design: Norman's Three Levels of Design (1 hour, 13 mins)

Lesson 4: Affect and Design: Designing positive emotional experiences

To be scheduled. Estimated time to complete: 2 hours, 58 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 4.1 Cognition and Affect (45 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 4.2 Affect and Design (42 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 4.3 Emotion and Design: Affect and Design (40 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 4.4 Affect: Emotion and Design (6 mins)

Lesson 5: Maslow's Hierarchy of Needs: Helping users 'self-actualise'

To be scheduled. Estimated time to complete: 6 hours, 36 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.1 Maslow's Hierarchy of Needs (42 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.2 Physiological Needs: Maslow's Hierarchy of Needs (41 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.3 Safety: Maslow's Hierarchy of Needs (1 hour, 10 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.4 Love/Belonging: Maslow's Hierarchy of Needs (41 mins)

Lesson 6: The Triune Brain: Sorry, you have to please three not just one brain

To be scheduled. Estimated time to complete: 4 hours, 35 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 6.1 The Concept of the 'Triune Brain' (42 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 6.2 Our Three Brains (44 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 6.3 The Emotional Brain (39 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 6.4 The Rational Brain (38 mins)

Lesson 7: Emotional Design: Applying the Knowledge

To be scheduled. Estimated time to complete: 4 hours, 30 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 7.1 Applying the Triune Brain Model in Design (37 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 7.2 The Paleomammalian Brain: Emotion and Design (36 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 7.3 The Neomammalian Brain: Emotion and Design (1 hour, 9 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 7.4 Some Useful links, resources, references and Images for those researching emotion and design (7 mins)

Lesson 8: IxDF Course Certificate and Course Wrap-up

To be scheduled. Estimated time to complete: 13 mins.

  • In-depth video lesson with experts, animations and templates. 8.1 How to Add Your IxDF Certificate to LinkedIn (7 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 8.2 Help Us Help You: Course Evaluation (4 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 8.3 Six Steps to Your Career Success (3 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 8.4 Get Your IxDF Course Certificate (2 mins)

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Herve David
Herve David
Web Designer

Hi thanks a lot for this great lesson I learnt a lot, I loved the concept of triune brain and his impact on the decision making process.

Marlene P. Naicker
Marlene P. Naicker
Creative Strategist | Partner

The lessons are very thought provoking. Simple but complex - when you break them down.

Emma Lundgren
Emma Lundgren
Experience Architect

I really liked this lesson. It makes it more obvious that we as designers have a far wider responsibility than just just designing the interactions. The experience of a product start way before a customer uses it, and continues on for much longer after it has been put down. Cool!